Privacy Policy | Sarit Gorilla Safaris

Last Updated: September 2026

Why We're Your Perfect Travel Partner

At Sarit Gorilla Safaris Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, communicate with our team, request a safari quotation, make a booking, or use our services.

Sarit Gorilla Safaris Ltd is a registered tour operator based in Uganda, specializing in professionally organized gorilla trekking, wildlife safaris, and tailor-made African travel experiences across Uganda, Rwanda, Kenya, and Tanzania.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

Acceptance of Terms

By requesting a quotation, making a booking or participating in a safari arranged by Sarit Gorilla Safaris Ltd, you acknowledge that you have read and accepted these Terms & Conditions.

If you are booking on behalf of other travelers, you confirm that you have the authority to accept these terms on their behalf.

1. Information We Collect

We may collect personal information when you:

  • Submit a safari inquiry or quotation request
  • Contact us by email, WhatsApp, telephone, or through our website
  • Make or enquire about a safari booking
  • Complete a booking or payment process
  • Subscribe to our newsletter or marketing communications
  • Submit a travel-advisor or partnership inquiry
  • Leave a review, testimonial, or other feedback
  • Interact with our website, advertisements, or social media channels

Depending on the service you request, the information we may collect can include:

  • Full name, Email address, Telephone or WhatsApp number, Country of residence
  • Travel dates, Number of travelers
  • Safari preferences and interests, Accommodation preferences, Arrival and departure details
  • Passport or travel-document information where required for permits, bookings, or travel arrangements
  • Payment and transaction information
  • Special travel requirements voluntarily provided by you
  • Communications and correspondence with our team

We only request information that is reasonably necessary to provide or arrange the services you have requested.

2. How We Use Your Information

We use your information primarily to provide a smooth, personalized, and secure safari experience.

Your information may be used to:

  • Respond to your inquiries
  • Prepare customized safari itineraries and quotations
  • Confirm and manage bookings
  • Arrange accommodation, transportation, activities, permits, park entries, and other travel services
  • Process or confirm payments
  • Communicate important information about your safari
  • Provide customer support before, during, and after your trip
  • Respond to requests or complaints
  • Improve our website, services, and customer experience
  • Maintain business and accounting records
  • Prevent fraud, misuse, or unauthorized activity
  • Meet applicable legal, regulatory, or administrative requirements
  • Send promotional or informational communications where permitted and appropriate

We do not use your personal information for purposes unrelated to the services or communications you have requested without an appropriate legal basis or your consent where consent is required.

3. Safari Bookings and Third-Party Service Providers

A safari involves coordinating services with trusted third parties.

Where necessary to arrange your trip, we may share relevant information with selected service providers, such as:

  • Gorilla and wildlife authorities
  • National parks and conservation authorities
  • Hotels, lodges, camps, and other accommodation providers
  • Airlines and transport providers
  • Local guides and activity providers
  • Ground-handling and logistics partners
  • Payment processors and financial institutions
  • Travel-advisor or booking partners
  • Technology, hosting, communication, and customer-support providers

We aim to share only the information reasonably necessary for the relevant service to be provided.

Third-party providers may have their own privacy policies and terms. We encourage travelers to review those policies where applicable.

4. Gorilla Permits and Protected-Area Bookings

Certain safari activities, particularly gorilla and chimpanzee trekking, require traveler information to be submitted to relevant authorities or authorized organizations.

Where required, we may provide information such as your name, nationality, passport details, travel dates, and other necessary booking information to the appropriate authority or service provider.

This information is used for legitimate travel, permit, identification, security, conservation, and administrative purposes.

5. Payments

Payments made through third-party payment providers may be processed directly by those providers.

Sarit Gorilla Safaris Ltd does not intend to store complete payment-card details on its own website unless expressly stated otherwise.

Payment providers may collect and process payment information according to their own privacy policies and security procedures.

You should review the privacy terms of the payment provider used for your transaction.

6. Website Cookies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies may help us:

  • Remember preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure marketing and advertising effectiveness
  • Maintain website security
  • Analyze website traffic

Some cookies may be provided by third-party services used on our website.

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

7. Website Analytics and Marketing Technologies

We may use services such as website analytics, advertising platforms, conversion tracking, and similar technologies to understand website performance and improve our marketing.

These services may collect information such as:

  • Browser type
  • Device type
  • Approximate location
  • Pages visited
  • Referring websites
  • General interaction and usage information
  • Advertising or conversion information

Where applicable, these technologies are configured and used in accordance with applicable privacy requirements and the policies of the relevant providers.

8. Communications and WhatsApp

If you contact Sarit Gorilla Safaris through WhatsApp, email, telephone, social media, or another communication platform, we may retain relevant correspondence so that we can respond to your inquiry, manage your booking, and provide customer support.

Third-party communication platforms operate under their own privacy policies and terms.

Please avoid sending unnecessary sensitive information through ordinary messaging channels.

9. Marketing Communications

If you have requested or consented to receive marketing communications from us, we may occasionally send:

  • Safari offers, New itineraries
  • Travel inspiration, Destination guides
  • Seasonal updates, Special promotions, Company news

You may request to stop receiving marketing communications at any time.

Transactional or service-related communications, such as booking confirmations, payment information, permit information, itinerary updates, or important travel notices, may still be sent where necessary to provide your requested services.

10. Reviews, Testimonials, and Travel Content

With your permission, we may publish a review, testimonial, photograph, video, or other travel content that you voluntarily provide to us for promotional purposes.

We will not knowingly publish personal information beyond what is reasonably necessary for the agreed promotional use.

If you would like us to remove a testimonial or voluntarily provided promotional content, please contact us.

11. International Data Transfers

Because we arrange international travel and work with service providers in different countries, your information may be transferred to or processed in countries outside your country of residence.

For example, information may need to be shared with accommodation providers, airlines, national parks, permit authorities, payment providers, or travel partners in Uganda, Rwanda, Kenya, Tanzania, or other countries relevant to your itinerary.

Where required by applicable law, we take reasonable steps to ensure that personal information is handled appropriately when transferred internationally.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, online payment system, or method of storing information can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through unsecured communication channels unless it is specifically required and an appropriate secure method has been provided.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Managing inquiries and bookings
  • Delivering travel services
  • Maintaining business and financial records
  • Resolving disputes
  • Meeting legal or regulatory obligations
  • Protecting our legitimate business interests

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

14. Your Privacy Rights

Depending on your country of residence and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally applicable
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is used
  • Opt out of certain marketing communications

Some requests may be subject to legal, contractual, operational, or regulatory limitations.

To exercise an applicable privacy right, please contact us using the details provided below.

15. Children's Privacy

Our website and safari services are not intentionally designed to collect personal information from children independently.

Where a booking involves a minor, personal information should be provided by a parent, legal guardian, or authorized adult where required.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

16. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including accommodation providers, tourism organizations, payment providers, social media platforms, travel partners, and other external services.

Once you leave our website, we are not responsible for the privacy practices, content, security, or policies of those third-party websites.

We recommend reviewing the privacy policy of any external website before submitting personal information.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically to remain informed about how we protect your information.

18. CONTACT US

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your information has been handled, please contact Sarit Gorilla Safaris Ltd.

Sarit Gorilla Safaris Ltd
Uganda

WhatsApp: +256 788994875
Website: www.saritgorillasafaris.com

We aim to respond to privacy-related inquiries within a reasonable period.

19. YOUR TRUST MATTERS

At Sarit Gorilla Safaris, privacy is part of the trust we build with every traveler.

From your first inquiry to the moment your safari ends, we aim to handle your information responsibly, transparently, and only as necessary to help create a safe, seamless, and personalized African travel experience.

Sarit Gorilla Safaris Ltd
Unique • Wildlife • Adventure in Kenya, Uganda, Rwanda and Tanzania

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